Frequently Asked Questions
Everything you need to know about our premium surf and ocean gear.
How long does shipping take within the EU?
Standard shipping typically takes 3-5 business days depending on your location. We offer tracked shipping across the European Union to ensure your gear arrives safely.
What is your return policy for surfboards and large equipment?
We offer a 30-day return policy on all unused items in their original packaging. For large items like surfboards, please contact our support team to arrange specialized courier collection.
Do your wetsuits come with a warranty?
Yes, all Ocean and Earth wetsuits are covered by a 12-month warranty against manufacturing defects and workmanship to ensure you stay warm in the water.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and region-specific options like Klarna and iDEAL for your convenience.
How do I choose the right size tail pad or leash?
Each product page features a detailed size guide. Generally, your leash should match the length of your surfboard, while tail pads are designed to fit most standard high-performance shortboards and hybrids.
Are your products eco-friendly?
We are committed to the ocean. We use recycled FSC-certified cardboard for packaging and are continuously increasing the use of sustainable materials in our accessories and apparel.